Shipping policy

Last updated: October 14, 2026

This Shipping Policy applies to orders placed through Outdoor Lighting for delivery within the United States.

Where we ship

We currently offer standard delivery to eligible addresses in the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, other US territories, PO boxes, or APO/FPO/DPO addresses. We may add destinations after our fulfillment partners confirm service, timing, and cost.

Processing and delivery estimates

  • Order processing: 3 business days.
  • Estimated shipping transit after dispatch: 5–10 business days.
  • Estimated total time from order to delivery: approximately 8–13 business days.

Business days are Monday through Friday, excluding US federal holidays. Estimates are not guarantees and may be affected by severe weather, carrier disruption, address issues, high-volume periods, or events outside our reasonable control. The delivery estimate shown at checkout is calculated from the order date using the processing and transit times above.

Shipping price

Free Standard Shipping is available to eligible addresses in the contiguous United States. Any paid or expedited option, if offered, will display its price and delivery estimate at checkout before the order is submitted.

Fulfillment partners and split shipments

We use third-party fulfillment and logistics partners. Products may ship from different warehouses, including a warehouse outside the United States. An order containing multiple products may arrive in more than one package and may have more than one tracking number. There is no additional standard shipping charge for an approved split shipment.

If an order could require an import duty, tariff, brokerage fee, or customs charge that was not shown at checkout, we will contact you before dispatch. We will not ship an order subject to an undisclosed customer charge without first giving you the option to consent or cancel the unshipped order for a full refund.

Tracking

When tracking is available, we will send a shipping confirmation to the email address or phone number provided at checkout. Tracking can take up to 72 hours after dispatch to show its first carrier scan.

Shipping delays

If we learn that we cannot ship within the time stated at checkout or in this policy, we will contact you with a revised shipping date and explain your option to accept the delay or cancel the unshipped order for a full refund. We will issue a prompt refund if you decline the delay or if we cannot obtain the consent required by applicable law.

Address accuracy and changes

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee an address change after fulfillment begins. Additional shipping costs caused by an incorrect address or refused delivery may be deducted from a refund where permitted by law, unless the issue resulted from our error.

Lost, damaged, or marked-delivered packages

Contact us promptly if tracking has not updated for 7 business days, if a package arrives damaged, or if tracking shows delivered but the package cannot be located. We may ask you to verify the address, check with household members or neighbors, contact the carrier, and provide documentation needed for an investigation. We will work with the carrier and fulfillment partner to determine an appropriate remedy.

Contact

For shipping questions, contact dannynguyen150498@gmail.com and include your order number.