Refund policy

Last updated: October 14, 2026

We want you to feel confident ordering lighting for your space. This policy explains when a product may be returned, how to start a return, and how refunds are handled.

30-day return window

You may request a return within 30 calendar days after your order is marked delivered. To be eligible, the item must be unused, uninstalled, unmodified, and in the same condition in which it was received, with all original packaging, accessories, manuals, protective materials, and proof of purchase.

Because wall lights are electrical products, products that have been installed, hardwired, altered, cut, painted, damaged during installation, or used outside their stated electrical or environmental rating are not eligible for a change-of-mind return.

Start a return

Email dannynguyen150498@gmail.com with your order number, the item you want to return, and the reason for the return. If the product arrived damaged, defective, or incorrect, include clear photos or video of the product, packaging, shipping label, and the issue.

Do not send a product back without written return authorization. After an eligible request is approved, we will privately provide the correct return address and instructions. The return address may differ from the address shown on the original parcel. Packages sent without authorization, sent cash-on-delivery, or sent to an unapproved address may be refused.

Return shipping and fees

  • If the product is damaged, defective, or incorrect, Outdoor Lighting will provide an appropriate remedy and cover reasonable return shipping costs for an approved claim.
  • For a change-of-mind return, including an incorrect size, finish, color temperature, or model selected by the customer, the customer is responsible for return shipping.
  • We do not charge a restocking fee on eligible returns.
  • Original expedited shipping charges, if any, are not refundable unless the return results from our error or a verified defect.

We recommend using a trackable and insured shipping service. Outdoor Lighting is not responsible for an unauthorized return or a customer-paid return that is lost or damaged in transit.

Damage, defect, or incorrect item

Inspect your order promptly after delivery. Contact us as soon as possible, preferably within 7 calendar days, if an item is damaged, defective, or incorrect so that we can document the issue and arrange the appropriate remedy. Reporting within 7 days helps us pursue a carrier or fulfillment claim but does not reduce any rights you have under applicable law.

Keep the product and all packaging until the claim is resolved. Depending on the circumstances, we may provide troubleshooting, replacement parts, a replacement product, or a refund.

Items that cannot be returned

  • Installed, hardwired, used, modified, cut, painted, or customer-damaged products.
  • Custom, personalized, or made-to-order products when clearly identified before purchase.
  • Clearance or final-sale products when clearly marked before purchase.
  • Gift cards.
  • Products returned without all material components or original packaging.

These exclusions do not apply to a verified defect, an incorrect item, or any non-waivable rights under applicable law.

Exchanges

The fastest way to receive a different size, finish, or configuration is to return the eligible item and place a new order after the return is approved. If we sent an incorrect or defective item, contact us before placing a replacement order.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to accommodate requests made within 12 hours of purchase, but we cannot guarantee a change or cancellation after fulfillment has begun. If an order has already shipped, the standard return process applies.

Refunds

We will notify you after the return is received and inspected. If approved, the refund will be issued to the original payment method within 5 business days. Your bank or card issuer may need an additional 5–10 business days to post the credit.

If more than 15 business days have passed after we confirmed approval and you have not received the refund, contact us at dannynguyen150498@gmail.com.

Contact

Questions about returns or refunds can be sent to dannynguyen150498@gmail.com.